Email : All your customer emails get pulled into a convenient interface where you can easily respond to them. This is the best way to handle customer service emails, even when you use several email addresses.

Social media : You can view and manage your customer's communication via social media like Facebook and Twitter. You can reply to tweets and posts from your help desk and even set keyword alerts. Learn more.

Live chat : You can chat with customers to understand their concerns better, and give them more timely, personalized help. Ticketing system software helps you convert chats into tickets if the issue needs more detailed attention. Learn more.

Telephony : Effective ticketing tools allow you to use cloud telephony. Receive and make phone calls from within the help desk. Log, record and monitor these calls, and convert them into tickets or associate them with existing ones. Learn more.

Web form : Embed a customizable web-form widget on your website that will help your customers fill out a form with the details you need and submit their questions as tickets.